Of course! While we love talking to our customers, we encourage placing your orders online in order to earn loyalty points on your purchase. If you prefer to speak with us, please call us at +605-6922702 or +6010-4472323 .

Once you've placed your order, we are unable to make any changes, additions or amendments. Our systems are automated and changes may cause delays or mix-ups in the preparation of your order. We highly suggest that you review your bag before checking out.

Most payments are processed immediately. 

You may check your bank or card provider to see if the payment has been deducted from your account. If the order status does not update within 24hrs, please contact Customer Service. 

Please do not re-create your order to prevent duplication.

Unfortunately, we are unable to cancel orders once it is paid. We receive a lot of orders and we are unable to go though them individually as this will cause delays to all other orders. Please review your items before completing your orders. Only items showing in your Order Confirmation will be shipped unless the items are Out Of Stock.

If your order has already been processed/received and you wish to return an item please contact our Customer Service team.

You can check the status of your order by logging in to “My Account” via jhpharmex.com

You may purchase at a wholesale price with the minimum quantity by emailing us at jhpharmex@gmail.com. Only certain categories are available at the moment.

After you have successfully placed your order online, you will receive an email containing the details of your order.

Shopping with JH Pharmex is easy. You only have to follow these simple steps:
1. Log on to jhpharmex.com .
2. To add items to your cart, click on 'Add to Bag' with your desired quantity. 
3. To review your items, click on the 'Bag' icon located at the upper right corner of the page.
4. If you have an applicable promotional code, enter it and click on ‘Apply’. Changes will be updated once you have successfully entered the code.
5. When you're ready to place your order, Click on ‘Secure Checkout’ and your order summary will appear for review.
6. Fill in your preferred Shipping Address, Shipping Method and Payment Option, then click on ‘Place Order’ to proceed with the payment. 

You will receive a confirmation email shortly after you have successfully placed your order. 

You can also drop by at our store and our staff will be happy to help.