What if my item was damaged, incorrect or faulty?
In the unlikely event that you receive an item that is damaged, incorrect or if there is an item missing, please contact our Customer Service Team.
Please have the following available:
- Image of Item/parcel(s) received
- Name of Item
- Order Number
If the item is in stock, we will arrange for a replacement otherwise, a refund will be issued to you.
What is the return and exchange policy?
We have a 30-day exchange policy upon receipt of order, subject to the following terms and conditions:
If you change your mind about the product, please see instructions below:
- Please contact Customer Service with your order number and the item you wish to return. The item to be returned must meet the requirements above.
- This return policy does not apply to items, which have been stated as Non-exchangeable or Non-returnable.
- Shipping cost associated with the return of the product will not be covered by JH Pharmex.
