What should I do if my order has not arrived?
To track and check the status of your order please click the link attached in the shipping confirmation. You may also visit My Account and click on "Track Order".
You may also contact the courier assigned to your order and provide them with the tracking number shown in your email.
I entered the wrong address, what should I do?
If the shipping address on your order is incorrect, please note that we cannot change the delivery address after an order has been shipped. Please know that we work directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you’ve made an error in the shipping information on your order. If such an error causes an order to be rejected, lost or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees and we’ll only be able to refund you for the cost of the merchandise only.
How long is the processing time?
If you have never placed an order with JH Pharmex before, your first order may be slightly delayed until we can verify your information. We do this to protect you against fraud and verify that the card being used to place the order is from the actual card holder. Please know that once you have gone through our initial screening process, subsequent orders are usually much faster to process.
What are the shipping fees / rates?
Shipping rates are calculated based on weight, dimensions, origin, and destination. It’s also based on your selected shipping option.
Free shipping is available in Malaysia if you spend RM 299 and above in a single receipt, for items below 4kg (West Malaysia) and 2kg (East Malaysia).
